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I met Crossroad Garage LLC after my 04.5 Dodge RAM 3500 5.9l left me stranded for the second time over 100 miles from home. Had the truck towed to their shop. They took such good care of my family and me. Their customer service skills are wonderful. It was a great relief during a stressful time. They were able to diagnose the symptoms, provided an estimate and explained everything in detail and being a woman, i understood it all. Truck needed new injectors, new pump
New Fass fuel system, got the smarty junior and a new exhaust to help with towing. I am so happy with the way the truck performs. The attention to detail is beyond anyone else. The quality of work is the best. I highly recommend Crossroad Garage llc. I will be traveling here to get future work done on my truck. Honest, Trustworthy and Caring mechanics are hard to find. This place has them. Dont miss out on a wonderful experience.
Took my truck in for a heater problem got it diagnosed within minutes the guys fixed it up good with no problem and good prices as well thanks!
Our truck broke down in the middle of our 8 hour drive outside of Ellensburg. It was a Saturday and not one mechanic was open. These guys just happened to be at the garage and after some problem solving was able to fix our truck and got us back on the road quickly. The cost was less than we were expecting. The best most incredible service! Not sure what we would’ve done without them. Can’t thank Crossroad Garage enough!
My car suddenly lost all power on my way over the pass. Dean from Deans Towing picked me up, in no time, he had me in the parking lot of Crossroad Garage. Jake came out to greet me and assured me he would find out what the problem was. Inside the office, you feel like your almost one of the crew by the way they treat you. since it was getting late, one of the technicians advised me to check back in the morning. My girlfriend arrived before to long and we were on our way. About 30 minutes later my phone rang, the battery cable had come loose, Jake said I could pick it up and their would be no charge! Needless to say, I was extreemly happy about this. I have a hard time trusting people whom I need when on the road, I can assure you, I would trust them with anything I own, the best part is how down to earth they are!
Eli helped us in a dire situation and didn’t take advantage of us. He was honest and knowledgeable about our truck. We are from Tacoma and he did the best he could to get us back home. We would recommend Crossroad Garage to everyone. Iron sharpens iron.
When I experienced mechanical problems with my 1961 Chevy panel truck, while passing through Ellensburg just before Christmas, the tow truck operator said he would take my truck to the best shop in town. As it turned out, he was not kidding. Eli, the co-owner of Crossroad Garage, got me in right away to get me back on the road as soon as possible. The professionalism, service and compassion I received from Eli and his service technician Jake was way beyond what I expected. The guys at Crossroad Garage team bent over backwards trying to get needed parts and get the repair done as quickly as possible, yet done right. The repair and parts bill was extremely fair. I could not have been anymore pleased. God's blessing was surely with me that day when he guided me to the fine folks at Crossroad Garage. Thank you so much Eli and Jake!
If you are close to Ellensburg and not using Crossroads Garage, you are missing out. I was driving across Snoqualmie Pass and one the sensor lights came on in my 2014 Ram Diesel 2500. I called many shops and it didn't appear anyone was open on a Saturday. The guys from Crossroad called me because they heard I was having an issue, from a tow truck driver. They happened to be working that Saturday and said they could look at my truck. A little over an hour later the truck was fixed and I was back on the road. It is rare to come across the level of customer service I experience with these guys. I live in Western Washington and will schedule my routine service around trips to Ellensburg to have Crossroads Garage work on my truck. For those of you who are skeptical about good reviews, I am not friends with or related to these guys or received anything for my review. I was truly impressed with my experience.
We're glad to help Bryan! We look forward to working on your Truck again soon!
Hands down the best shop I've been too. The guys are awesome an know their stuff, came over from yakima an was well worth it. Great guys do to business with or talk truck stuff with..thanks again Jake an Eli, I will deff be back for more work an more power! Hightlu recommend them for any automotive work, especially diesel performance.
Glad we could you out on your Duramax build, that truck is a beast! Looking forward to continue helping you with it!
Couldn't be happier with the customer service and top notch work. Very quick and efficient both Jake and Eli Good Jobs guys!👌
Thank you for the busniess Brayan, killer Evo you've got!
I can't say enough about Jake and Eli. I was in town from Oregon and my injector pump went out on my 01 Dodge 2500. Being from out of town I had no idea where to go and just got lucky being referred to these guys. They got the issue diagnosed quickly, found another problem that I was not aware of with they cylinder head, and got me an estimate.
I know these guys are super busy, but I felt they worked really hard to get my truck back to me in a reasonable amount of time because I was from out of state and needed my truck back asap.
I was going to be back in town on a Friday and I got a text then a call from them at 9:30pm the night before letting me know my truck was finished up. Not many other shops that I know of will work that hard or that late to get a job completed for a customer.
When I picked my truck up I also appreciated that they had taken photos along the way so I could see what they saw at different stages of the repair.
These guys are honest and hard working and you won't be disappointed with their service. If I lived in Ellensburg this is where me and all my buddies would be taking our rigs.
We wer glad to help you out Matt! It's too bad you don't live closer, we would love to have you as a customer again in the future.